Refund policy

Last updated 4 November 2026

The short version

Fees already paid are not refundable as standard, because scans and other paid features cost us money as you use them. The exceptions are below. Try the Free plan first to see whether Madeproof suits you.

Your legal rights come first

Nothing here limits rights the law gives you. Depending on where you live, you may be able to withdraw from a purchase within a set period. In the EU, EEA, Switzerland and the UK that period is generally 14 days. If such a right applies to you, we and Paddle will honour it.

Other refunds

Paddle, our merchant of record, may also refund a payment at its discretion if you ask within 14 days of it. Paddle processes every refund, because it is the seller of record for your purchase.

How to ask

Email support@getmadeproof.com from your account's email address, or contact Paddle through the link on your receipt. Tell us which payment you mean and why you're asking.

What happens to your plan

• A full refund of the payment for your current billing period ends your paid plan at once and stops future payments. Your account moves to the Free plan. You can subscribe again at any time.
• A refund of an earlier payment or an upgrade charge, or a partial refund, leaves your plan as it is.

Cancelling

Cancelling isn't a refund. You can cancel at any time from Settings, your plan stays active until the end of the period you've paid for, and then your account moves to the Free plan. See the terms of service.